Shipping policy

Shipping Policy

Canada

Delivered using either UniUni, Canada Post, Purolator, UPS or DHL (1 to 8 business days):

Orders of $250 and more (before tax): FREE delivery.
Orders of $249.99 or less (before tax): $10 CAD shipping fee applies.
Flat fee of $5 for small orders i.e. shoe jewels only, if total is less than $250
Express Shipping: Flat fee of $25
Charged in CAD and shipped from Ontario.

United States

Delivered using either USPS, UPS or DHL (1 to 8 business day):

Orders of $250 and more (before tax): FREE delivery.
Orders of $249.99 or less (before tax): $10 shipping fee applies.
Flat fee of $6 for small orders i.e. shoe jewels only, if total is less than $250
Express Shipping: Flat fee of $25
All import and customs fees are included for all orders. Charged in USD. Stutstuf is not responsible for unexpected delays due to holds at customs.

United Kingdom & Ireland

Delivered using either UPS or DHL (1 to 8 business day):

Varied rates from Canada Post. Supports prepaid duties
Flat fee of £10 for small orders i.e. shoe jewels only
All import and customs fees are included for all orders. Charged in GBP. Stutstuf is not responsible for unexpected delays due to holds at customs.

Comfort Report

The comfort report serves as a guide to support our customers in making data-driven decisions regarding their purchases. For every shoe we create, we will have a comfort report that will provide ratings across the various parameters.

The higher the comfort score, the more comfortable it is.

Parameter	Definition	Influence On Comfort	Indicators	Strutstuf Frame Of Reference	Scoring Scale (1–5)
Heel Height	A measure of the vertical distance from heel to ground	Affects pressure distribution and calf strain	Heel fatigue, forefoot pressure	1: High heel >4inches; 3: Mid heel between 3 to 4inches; 5: Low heel >3 inches	1 = Painful, too high; 3 = Manageable; 5 = Balanced, supportive
Heel Incline	The angle of steepness of the midsole relative to the heel height. It accounts for the slope with/out forefoot pressure	Influences posture and arch tension	Arch strain, foot sliding	1: >90 degrees; 3: 75-90 degrees; 5:<75 degrees.Typical heels are between 50-75 degrees	1 = Feels unnatural; 3 = Slight strain; 5 = Feels seamless
Heel Shape	Geometric design of the heel	Affects stability,weight distribution, and balance	Ankle wobble, instability	1: slim style heels; 3: block style heels; 5: Flat wide heels	1 = Wobbly; 3 = Stable on flat surfaces; 5 = Stable across all terrain
Toe Box Width	Horizontal width across toes	Constriction can cause pinching or nerve pain (e.g.,bunions)	Numbness, pressure points	1: Narrow fit; 3: Standard fit; 5: Wide spacious fit	1 = Cramped; 3 = Tight but tolerable; 5 = Spacious iwth no pressure
Toe Box Girth	A measure of the vertical and volumetric toe area	Impacts volumetric fit	Pinching, circulation issues	1: Tight compression fit; 3: Standard snug fit; 5: Relaxed volumetric fit	1 = Squeezing; 3 = Snug; 5 = Comfortable with room for swelling
Midcup Sole	The inner lining that supports the arch and midfoot	Affects arch support and energy return	Arch fatigue, foot collapse	1: Flat unsupported base; 3: Moderate contour support; 5: Full ergonomic contour	1 = No support; 3 = Moderate; 5 = Full contoured support
Midsole Cushion	The cushioning layer between insole and outsole	Absorbs impact and reduces walking fatigue	Foot pain after prolonged wear	1: Hard dense sole; 3: Moderate cushioning; 5: Premium soft cushioning	1 = Hard no cushion; 3 = Moderate; 5 = Premium cushioning
Arch Support	Structural support for the arch of the foot	Distributes weight and reduces strain	Plantar pain, arch collapse	1: No arch structure; 3: Partial support; 5: Full ergonomic arch support	1 = None; 3 = Moderate; 5 = Full ergonomic support
Flexibility	The bend capacity of the shoe sole	Affects natural gait and toe movement	Stiff gait, toe restriction	1: Rigid sole structure; 3: Moderate flex movement; 5: Highly flexible natural movement	1 = Rigid; 3 = Some flex; 5 = Naturally flexible
Breathability	The ability of the shoe material to allow airflow	Regulates temperature and moisture	Sweating, odour, discomfort	1: No airflow materials; 3: Moderate ventilation; 5: Highly breathable construction	1 = No airflow; 3 = Moderate; 5 = Highly breathable